Return, Cancellation & Refund Policy

1. Order Cancellation

• Registered customers can cancel orders directly via the Orders page in the Profile section of our website when confirmed. Guest checkout customers must claim their account at wishmaster.ae/claim-account using their checkout email before requesting a cancellation.
• If the product is cancelled within 12 hours of purchase and before dispatch/delivery, a 100% refund will be issued to the original payment method. If cancelled after 12 hours of purchase but before dispatch/delivery, a 30% cancellation charge will apply, and the remaining amount will be refunded to the original payment method.
• Once the product is delivered, returns are accepted within 7 days of delivery for unused products in original packaging. Refunds are issued within 7 days after inspection, and a 10% restocking fee is deducted from the refund. The fee is waived when the item is defective, damaged or not what you ordered.

2. Return Window

• Products can be returned within 7 days of delivery.
• Requests made after 7 days will not be eligible for return/refund.
• Registered customers can return products directly via the Orders page in the Profile section of our website. Guest checkout customers must claim their account at wishmaster.ae/claim-account using their checkout email to arrange a return. Once a return is confirmed, we will arrange for the courier partner to pick up the product from the destination it was delivered.
• Company bears the return shipment cost.
• A 10% restocking fee is deducted from the refund on returned items. The fee is waived when the item is defective, damaged or not what you ordered.
• Customer will have to print the return label which should be given with the product which is being returned. The return label will be send to the email of the customer once the return pickup is confirmed.

3. Eligible Products

Returns are accepted for products bought on the Wishmaster website, except the non-returnable items listed below.

Non-returnable items include:

• All products in the Personal Care category and its sub-categories (for example shavers, trimmers and other personal grooming devices).
• Any items damaged due to customer misuse.

4. Condition of Returned Products

The product must be:

• Unused, undamaged, and in original packaging.
• With all manuals, accessories, and warranty cards included.
• Returns will be inspected upon arrival.
• Returns that meet the conditions above are accepted and refunded in full, less the restocking fee where it applies. A return is rejected only if the item is used, damaged by the customer, missing parts or packaging, or returned after the 7-day window. We tell you the reason in writing.

5. Damaged or Defective Products

• If the product arrives damaged or with a manufacturing defect, customers must notify us within 48 hours of delivery.
• Proof must be provided for verification upon request.
• Once the damage or defect is verified, we replace the item free of charge, or refund it in full if a replacement is not available. No restocking fee applies.

6. Refunds

• Approved refunds will be processed within 7 days.
• Refunds will be credited back to the original payment method.
• Shipping charges are non-refundable under all circumstances.